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Gambling is addictive. Know when to stop.
This is the official PAGCOR-recommended responsible gaming reminder. If you or someone you know is struggling with gambling, please reach out to our support team immediately. ace 58 takes problem gambling seriously and has tools in place to help you stay in control.
1. Our Commitment to Responsible Gaming
At ace 58, we believe that online gaming is best enjoyed as a leisure activity — something you do for fun, with money you can afford to spend. We are deeply committed to promoting responsible gaming practices across our entire platform, and we take our obligations under PAGCOR's regulatory framework seriously.
Responsible gaming at ace 58 is not just a checkbox — it is woven into the fabric of how we operate. From the moment you register, our systems are designed to give you full visibility and control over your gaming activity. We actively monitor player behaviour for signs of problem gambling, and our support team is trained to intervene when necessary.
We work in accordance with the guidelines set by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body that regulates online gaming in the Philippines. Our responsible gaming framework covers age verification, player protection tools, self-exclusion, and ongoing staff training.
ace 58's Core Responsible Gaming Principles:
- Gaming must always be a form of entertainment, never a way to earn income or escape problems;
- Every player has the right to set limits on their own gaming activity;
- Minors must never be allowed to access the platform under any circumstances;
- Players showing signs of problem gambling will be proactively supported;
- Self-exclusion requests will always be honoured promptly and without question.
2. Strict 21+ Age Policy
In the Philippines, the minimum legal age for participating in casino-style gambling is 21 years old, as mandated by PAGCOR regulations. ace 58 strictly enforces this requirement across all account registrations and gaming activities on the platform.
No exceptions are made. If you are under 21, you are not permitted to register, deposit, or play on ace 58 under any circumstances.
How We Verify Your Age
ace 58 uses a multi-layered age verification process to ensure that all users meet the 21+ requirement:
- Registration declaration: All users must confirm their date of birth during registration and declare that they are 21 years of age or older;
- KYC document verification: Before any withdrawal can be processed, users must submit a valid government-issued ID (e.g., Philippine passport, SSS ID, UMID, driver's licence, PhilSys national ID) confirming their identity and age;
- Ongoing monitoring: Our compliance team reviews accounts flagged for potential age-related concerns and may request additional verification at any time.
Important:
Any account found to belong to a person under 21 years of age will be immediately suspended, all funds will be returned, and the matter will be reported to PAGCOR as required by law.
3. Recognising Signs of Problem Gambling
Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, and many people do not realise they have a problem until it has already caused significant harm. Knowing the warning signs is the first step toward getting help.
Common signs that gambling may be becoming a problem include:
- Spending more money on gambling than you planned or can afford;
- Chasing losses — continuing to gamble to try to win back money you have lost;
- Lying to family or friends about how much time or money you spend gambling;
- Borrowing money or selling possessions to fund gambling;
- Neglecting work, school, or family responsibilities because of gambling.
- Feeling restless, irritable, or anxious when not gambling;
- Using gambling as a way to escape stress, anxiety, or depression;
- Making repeated unsuccessful attempts to cut back or stop gambling;
- Gambling with increasing amounts of money to get the same level of excitement;
- Jeopardising important relationships or opportunities because of gambling.
If you recognise any of these signs in yourself or someone you know, please do not hesitate to reach out. ace 58's support team is available 24/7 and can connect you with the right resources.
4. Quick Self-Assessment
Take a moment to honestly answer the following questions. If you answer "yes" to two or more, we strongly encourage you to use our player protection tools or speak with a support specialist.
1. Do you gamble with money that is meant for essential expenses like rent, food, or bills?
2. Have you ever tried to win back money you lost by gambling more?
3. Do you feel the need to gamble with larger amounts of money to feel the same excitement?
4. Have you hidden your gambling activity from family members or close friends?
5. Do you feel anxious, irritable, or low when you are not gambling?
6. Has gambling ever caused problems in your relationships, work, or finances?
If you answered yes to 2 or more questions:
Please consider using our self-exclusion or deposit limit tools below, or contact our support team at [email protected] for a confidential conversation. You are not alone — help is available.
5. Player Protection Tools
ace 58 provides a comprehensive suite of responsible gaming tools that put you in control of your gaming activity. All tools are available directly through your account settings and take effect immediately upon activation.
To activate any of these tools, log in to your ace 58 account and navigate to Account Settings → Responsible Gaming. Our support team can also assist you in setting up any of these tools — contact us at [email protected].
6. Self-Exclusion
Self-exclusion is the most powerful tool available to players who feel they need a longer break from gambling. When you self-exclude from ace 58, your account is fully suspended for the duration you choose, and you will not be able to register a new account during that period.
Self-exclusion periods available at ace 58:
How to Request Self-Exclusion
1
Contact our support team
Email
[email protected] with the subject line "Self-Exclusion Request" or use the 24/7 live chat on the platform. You do not need to provide a reason.
2
Choose your exclusion period
Tell us how long you would like to self-exclude — 6 months, 1 year, 3 years, or permanently. Our team will confirm your choice and explain what happens next.
3
Immediate account suspension
Your account will be suspended within 24 hours of your confirmed request. All marketing communications will be stopped immediately. Any remaining balance will be returned to you.
4
Reinstatement process
After your exclusion period ends, reinstatement is not automatic. You must submit a written request and complete a mandatory 7-day reflection period before your account can be reactivated. Permanent exclusions cannot be reversed.
Please note:
Self-exclusion requests are irreversible for the duration of the chosen period. ace 58 will make every effort to enforce your exclusion, but we also encourage you to use additional tools such as website blockers and to inform trusted family members of your decision.
7. Healthy Gaming Tips
Responsible gaming starts with good habits. Here are some practical tips that ace 58 recommends to all players — whether you are a casual weekend player in Cebu or a regular user in Metro Manila:
✅ Do:
- Set a strict budget before you start playing and stick to it;
- Treat gambling as entertainment, like going to the movies;
- Take regular breaks during gaming sessions;
- Keep track of how much time and money you spend;
- Play only with money you can afford to lose;
- Talk to someone you trust if gambling stops being fun.
❌ Don't:
- Chase losses — accept that losing is part of the game;
- Gamble when you are stressed, upset, or under the influence;
- Borrow money to fund gambling activity;
- Think of gambling as a way to solve financial problems;
- Skip meals, sleep, or responsibilities to keep playing;
- Ignore warning signs that gambling is becoming a problem.
8. Protecting Minors
ace 58 takes the protection of minors extremely seriously. If you share a device or household with individuals under the age of 21, we strongly recommend taking the following precautions to prevent underage access to the platform:
- Never share your account credentials — your username and password should be kept strictly private and never shared with anyone, including family members;
- Log out after every session — always log out of your ace 58 account when you are done playing, especially on shared devices;
- Use device parental controls — enable parental control features on shared computers, tablets, and smartphones to restrict access to gambling websites;
- Install filtering software — consider using internet filtering software that can block access to gambling sites on devices used by minors;
- Have open conversations — talk to young people in your household about the risks of gambling and why it is restricted to adults aged 21 and above.
If you suspect that a minor has accessed or registered on the ace 58 platform, please report it immediately to [email protected]. We will investigate and take immediate action.
9. Getting Help & Support
If you or someone you know is struggling with problem gambling, please know that help is available. You do not have to face this alone. ace 58 encourages all players to seek support without shame — reaching out is a sign of strength, not weakness.
ace 58 Support Channels:
- 24/7 Live Chat: Available directly on the ace 58 platform — our trained support agents can assist with responsible gaming concerns at any time of day or night;
- Email Support: [email protected] — for non-urgent responsible gaming queries, self-exclusion requests, or tool activation assistance;
- Responsible Gaming Email: [email protected] — dedicated channel for sensitive responsible gaming matters, handled by our specialist team.
All responsible gaming communications are treated with the strictest confidentiality. Our support team is trained to handle these conversations with empathy and without judgment.
10. PAGCOR Regulation & Compliance
ace 58 operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR), the government agency responsible for licensing and regulating online gaming in the Philippines. Our responsible gaming framework is designed to meet and exceed PAGCOR's player protection standards.
As part of our PAGCOR compliance obligations, ace 58 is required to:
- Enforce the 21+ minimum age requirement for all players;
- Maintain a responsible gaming programme that includes player protection tools and self-exclusion;
- Display the PAGCOR-recommended responsible gaming tagline prominently across the platform;
- Train all customer-facing staff in responsible gaming awareness and intervention;
- Report suspicious gambling behaviour and cooperate with PAGCOR investigations as required;
- Maintain records of all responsible gaming interventions and self-exclusion requests.
PAGCOR Reminder:
PAGCOR mandates that all licensed online gaming operators in the Philippines prominently display the following message: "Gambling is addictive. Know when to stop." ace 58 fully endorses this message and encourages all players to take it seriously.
For questions about PAGCOR's regulatory framework or to file a complaint about a licensed gaming operator, you may contact PAGCOR directly through their official government channels.